If you have any questions, concerns, or otherwise need any assistance from zerohash, please get in touch via one of the options below, and we’ll do our best to help you:
The best way to get in touch with us is via email at our support address listed below:
We'll respond to you as quickly as we can, but rest-assured we'll get back to you within 1-2 business days at the latest.
Please note: Our office hours for email support are 6am Eastern, until 8pm Eastern, Monday through Friday, with limited coverage over the weekend.
New York Residents: If you’re a New York State resident needing immediate support, you can use either of the support options listed below:
- Email us at support@zerohash.com*
- Call us on 1-855-744-7331
We aim to respond to all inquiries within 1-2 business days.
Please note: Our office hours for email support are 6am Eastern, until 8pm Eastern, Monday through Friday, with limited coverage over the weekend.
Our phone lines are open to New York residents only from 10am Eastern until 6pm Eastern, Monday through Friday.**
* By contacting us, you consent to zerohash collecting and retaining any personal information you provide, in accordance with our privacy policy.
** Due to public holidays, team training etc., live phone support may be unavailable during our typical hours. Wherever possible, we will provide advanced warning within the recorded messages prior to any closures.
Complaints:
If you have any complaints about zerohash, they can be submitted directly to us via email at support@zerohash.com or legal@zerohash.com. You may also mail your complaint to us at, 327 N Aberdeen St, Chicago, IL 60607-1202.
For New York State residents or other applicable consumers, you may also bring your Complaint to the New York Department of Financial Services (“NYDFS”) by mailing your complaint to One State Street, New York, NY 10004-1511 or online through the NYDFS website at www.dfs.ny.gov.
For further information about general state complaint procedures, please also see our State Complaints Procedures, available on our website.