Use Recovery Code
When creating an account with Zero Hash, all users are given the opportunity to save their 2 Factor Authentication Recovery Code:
- To use the Recovery Code to reset your 2FA, go to portal.zerohash.com
- Click Login and enter username and password
- On the next window, select “Use the recovery code”:
- Enter the code and proceed to the Portal
Contact Zero Hash Support
In the event that the user (1) does not have access to the Recovery Code or (2) has lost the device that they used upon initial user setup, the Zero Hash Support Team can reset your 2 Factor Authentication account. Please email support@zerohash.com